All our pieces are shipped from our studio in Victoria, British Columbia, Canada.

All orders placed will be charge in USD.

Each piece of Just Vial Jewelry comes with care instructions and is sent in a custom Just Vial gift Box.

We offer 18", 20", 22", 24", 26", 28", 30", 32" 

We process orders within 1-3 business days.

All our pieces are handcrafted and shipped from our studio in Victoria, British Columbia, Canada.

CANADA:
Standard Canada Post Expedited Shipping $9.00
Delivery Time - 5-7 Business Days

Express Post Shipping - $18.00
Delivery Time - 2-3 Business Days

USA
Standard USPS Shipping: FREE
Delivery Time - 5-9 Business Days

Express Post Shipping - $10.00
Delivery Time - 3- 5 Business Days

INTERNATIONAL:
Australia, Denmark, Finland, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland and the United Kingdom 
Tracked Packet International - $18.00
Delivery Time - 5-11 Business Days

Yes all of our orders are shipped with tracking information.  An email will arrive when your order ships with your package’s tracking information. Please ensure that you check your SPAM account as sometimes they will go there.

Yes we provide insurance on all of our shipments.

Customers in Canada and US will not have to pay any duty on their order.  International customers are responsible for any duty/customs/VAT charges inured.  If you unsure if you will have any additional import charges I suggest you check with your local postal outlet.

Just email us prior to placing your order to discuss faster shipping options.

Yes. An email will arrive when your order ships with your package’s tracking information. Please ensure that you check your SPAM account as sometimes they will go there.

You can return any undamaged item you are dissatisfied with for a refund or exchange within 2 days of receipt of your order. (Please note this does not include custom engraved items.) Please ensure you include your information including whether you would like a refund or an exchange.  

Please note there will be 10% fee for refunds and we do not refund any shipping costs.

Please ensure you include your information including whether you would like a refund or an exchange.  

Yes we do, please email our wholesale manager at: justvial@gwendelicious.com

In order to ensure a prompt and efficient reply, please be sure to include the following information in your message:

     • your business name and location
     • your contact information
     • a description of your business